The City of Barrie is undertaking a citizen satisfaction survey starting today. The survey is a way for the City to gain insight from residents on their perceptions of the quality of life in Barrie, their satisfaction with municipal programs and services, and to identify opportunities for the City to improve service and program delivery.
Forum Research Inc. will conduct a random survey of 1,000 Barrie residents from all 10 Wards (both cellular and landlines) until Oct. 25. Residents will be asked for feedback on a variety of issues including satisfaction with city services, Council’s goals and strategies, and customer service, including how people want to interact with the City (online, phone, in-person). If residents receive a call, they are encouraged to take the time to provide feedback.
While the survey includes screening and demographic questions to ensure respondents live in Barrie, respondents won’t be asked to give personal or payment information. Efforts are made to ensure a representative population sample is contacted. Once complete, results will be tabulated, compared with previous survey results (2008, 2011 and 2013) and posted at barrie.ca/MyBarrie.