Air Canada has apologized to a Prince Edward Island family after the airline bumped a 10-year-old boy from a flight.
Brett Doyle booked four tickets from Charlottetown to Costa Rica for his family last August. But a day before their March break vacation, Doyle tried to check in his family online, but says he could not select a seat for his son. After hours on the phone with Air Canada, Doyle’s wife drove to the airport and was told the flight was oversold and their son had been bumped. So, the family drove to Moncton to catch another Air Canada flight to meet the Costa Rica flight in Montreal, but when that flight was cancelled they drove to Halifax and stayed overnight in a hotel.
Air Canada says it has apologized to the Doyle family and offered “very generous compensation to the family for their inconvenience.”
Doyle says he was offered a 25-hundred dollar voucher, which is good for one year, and was told Air Canada may cover his expenses.